Business Policy

Last updated: March 2026

1. Product Fulfillment & Delivery

Shipping

All orders are shipped using reliable, tracked carrier services. Tracking information will be provided via email once your order has been dispatched from our facility. We require a signature upon delivery for all high-value items to ensure secure receipt.

Lost or Stolen Packages

Luxe by Beth is not responsible for lost, stolen, or misplaced packages once the carrier marks them as "Delivered". It is the customer's responsibility to ensure the delivery address provided is secure and accurate. If a package is lost in transit before being marked delivered, we will assist in filing a claim with the carrier.

2. Processing Time & Delivery Estimates

Standard processing time for ready-to-ship items is 3-5 business days. Custom wig orders and specialized services require 10-14 business days for construction and processing. Delivery estimates provided at checkout apply only after the processing period has concluded. Business days do not include weekends or public holidays.

3. Returns & Exchanges

Physical Products

We are committed to providing premium quality products. If you need to return or exchange a physical product, it must meet our strict eligibility requirements to ensure hygiene and quality standards are maintained:

• Unworn: The item must not have been worn, installed, or used in any way.

• Uncombed & Unwashed: The hair must remain in its original, pristine state.

• Unaltered: Lace must be completely uncut. No modifications, including dyeing, bleaching, or styling, can be made.

• Original Packaging: The product must be returned in its original packaging with all tags, wraps, and protective materials intact and attached.

  Please note that return shipping costs are the sole responsibility of the customer. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Initiate a Return or Exchange

To start the process or if you have received a defective item, please contact our support team within 48 hours of delivery. Include your order number and photographic evidence if applicable.

Business Hours: Monday-Friday 9am-6pm | Saturday 11am-4pm | Sunday closed

Luxebybeth@yahoo.com

Orders@luxebybeth.co.uk

+44 7745 365921

4. No Refund Policy

We operate on a strict no-refund policy. Once an order is placed and processing has begun, it cannot be cancelled or refunded. Please review your order carefully, including lengths, textures, and cap sizes, before completing your purchase.

5. Chargebacks & Dispute Resolution

By purchasing from Luxe by Beth, you agree to contact us directly to resolve any issues before filing a dispute or chargeback with your bank or credit card provider. We actively contest all chargebacks using the following guidelines:

• Item Not Received: Claims of non-receipt will be cross-referenced with carrier tracking and signature confirmation. If marked delivered, the dispute will be challenged.

• Item Not as Described: We provide detailed descriptions and photos. Slight variations in raw/virgin hair are normal and not valid grounds for a dispute.

• Unauthorized Transactions: Customers must secure their payment methods. We utilize strict fraud prevention measures and verify billing/shipping matches.

• Billing Errors: Contact us directly to resolve any duplicate charges or billing errors before initiating a chargeback.

• Change of Mind: Buyer's remorse is not a valid reason for a chargeback under our final sale policy.

• Late Delivery: Carrier delays are outside our control and do not warrant a chargeback.

• Unrecognized Charges: Please check your statement for "Luxe by Beth" before disputing a charge.

• Auto-Renewal: Any subscription-based services will be clearly outlined and billed according to agreed terms.

• Failure to Contact Us First: We require customers to reach out to our support team to attempt resolution prior to opening a dispute.

6. Chargeback Abuse Policy

Fraudulent chargebacks will be treated as theft. We reserve the right to pursue legal action, send accounts to collections, and permanently ban customers who file fraudulent chargebacks from making future purchases on our platform.

7. Proof of Fulfillment

We maintain detailed records of all orders, including processing logs, quality assurance photos prior to shipment, IP addresses, and carrier tracking data. This documentation will be submitted to financial institutions as proof of fulfillment in the event of any dispute.

8. Agreement to Terms

By checking the policy agreement box at checkout and completing a purchase on our website, you explicitly acknowledge and agree to all the terms outlined in this Business Policy.